Returns & Exchanges
At KitchenAid Australia, we want you to be completely satisfied with your purchase. If your new appliance or accessory doesn't meet your expectations, you can return it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Contact our Customer Service team via our online portal or phone with your order number and reason for return to receive a Return Authorisation (RA) number.
Prepare Your Package
Securely pack the item in its original packaging, including all manuals, accessories, and promotional gifts that were included with your purchase.
Ship to Warehouse
Affix the provided shipping label or use a tracked postal service to send your item back to our Australian distribution centre for inspection.
Receive Your Refund
Once our team verifies the condition of the returned goods, we will process your refund back to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing